Moxie Tip #16: Building Trust

Some people are naturally easily trusting. Others struggle. If you have a client who’s struggling, suggest that s/he give you a small thing to handle (take a small risk). Handle it superbly. Make sure s/he’s delighted. Do it again. Then again. Every time...

How Can You Be Sure That It’s Time?

How can you be sure that it’s time to let a client go, time to change your business model, time to find training or sit for a certification, or time for…well, anything, really? When do you really know that you’re ready? Even when there’s a problem that seems...

Moxie Tip #15: Saying No

You can. You should. If you always do what’s best for your biz, there’s no way around doing it. And guess what? There’s never a reason to feel guilty for doing what’s best for you. You can’t please the world all the time, but you can and...

Moxie Tip #14: Respect Resource Limits

Among the things a client has the right to expect from you is that you’re respect the value and limits of his/her resources. It’s easy to understand that you should be careful about spending the clients money (one of the resources), right? But be as...