The Client is NOT Always Right!

This thinking, that the client is always right, is certainly the pervasive thinking in many businesses. If you believe your clients are always right, think again. When that thinking is in place, it puts all the power in the hands of the person holding the money (in...

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Say No to Tiny Retainers

In thinking about what I shared last week about ditching the PAYG pricing model, there’s another angle on that that I wanted to share. If you haven’t read that yet, take a minute and do that now, then come back and read this. The three biggest reasons more...

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Build Trust Through Vulnerability

Jane came to me to discuss a client. When Sarah had let Jane know she wanted to work with her, Jane was actually surprised, because during the interview, she didn’t really get a good feeling about Sarah, didn’t get that Sarah felt trusting at all, and didn’t even...

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Stop Struggling; Start Scheduling!

As much as I fear sounding like a broken record, this topic keeps coming up with my clients and in groups I belong to (and not just with VAs, in case you wondered!), so I wanted to take a run at it again. If I’ve learned anything, it’s that a person can...

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Do You Have the Ultimate Moxie?

A friend asked me what I thought the ultimate in moxie is. After giving it a think, then another think, then another, I had it: I believe that being emotionally and relationally mature—having the chutzpah to stand up for what’s happening in your life and your...

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More on Creating Back-up Plans for Clients

You’ll remember that last week I wrote about the client of my VA pal who was insisting the VA create a back-up plan for when the VA was on vacation, was ill, or just needed some other sort of personal time. Since last week, several people have written to ask me why it...

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Virtual Moxie

Moxie comes from living your truth, and running your business in a way that honors it. It takes a willingness to explore who you are and what you want, high standards, savvy, commitment, smarts, skill, a terrific strength of character, and ease with grace and humility.

Every Tuesday, we explore some element or aspect of moxie to help you raise your own bar on a truly amazing life and business. We hope you’ll visit often, or sign up below to get some Moxie delivered to your Inbox!.

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