Never Agree to Being Paid for Outcomes

One of my coaching clients said that she’d been approached by a prospective client who, in discussing his needs, said he wanted to only pay her for successful outcomes based on the work she did, rather than simply paying her for her work. She asked what I...

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Don’t Leave Money on the Table!

Jasmine picked my brain with a billing question. One of her clients has her making lots of phone calls. Often, Jasmine ends up sitting on hold for long periods of time. And when she does, there’s another client’s work that’s easy to do at the same time. Her question...

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Do It! Rock the Boat!

This is an older story—one I use because I think it makes the point easy to understand. Years ago, at lunch with a friend I hadn’t seen in quite some time, I ordered the Chicken Peppercorn Salad, but I wanted it with blue cheese dressing rather than the usual...

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Don’t Tell Me What to be Happy About!

In the middle of an interview with a prospective client, Jean knew she didn’t want to work with him. She waited for a break in the conversation and gently gave him the news. He said, snidely, “Young woman, you should be happy to get the work from me!” Ha! You should...

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The Client is NOT Always Right!

This thinking, that the client is always right, is certainly the pervasive thinking in many businesses. If you believe your clients are always right, think again. When that thinking is in place, it puts all the power in the hands of the person holding the money (in...

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Say No to Tiny Retainers

In thinking about what I shared last week about ditching the PAYG pricing model, there’s another angle on that that I wanted to share. If you haven’t read that yet, take a minute and do that now, then come back and read this. The three biggest reasons more...

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Virtual Moxie

Moxie comes from living your truth, and running your business in a way that honors it. It takes a willingness to explore who you are and what you want, high standards, savvy, commitment, smarts, skill, a terrific strength of character, and ease with grace and humility.

Every Tuesday, we explore some element or aspect of moxie to help you raise your own bar on a truly amazing life and business. We hope you’ll visit often, or sign up below to get some Moxie delivered to your Inbox!.

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